Skip to main content

Troubleshooting

Search for what you're seeing, or browse the reference below. Each symptom links straight to the page that explains the cause and the fix.

Find your symptom

A user forgot their password
Forms users can self-reset. Windows / Entra ID users go through their network admin.
Chrome won't open dynamicsnav:// or bc:// links
Known Chromium issue. Workaround: edit the Preferences file to whitelist the protocol.
Browser blocks file:// links to documents on a share
Browser security blocks navigating across security boundaries. Use a local file extension or a different scheme.
Browser won't ask for the user's location
Location prompt is disabled in browser site settings. Enable it per browser.
Component is blank or layout looks broken
Profile or layout misconfiguration, or stale browser cache.
My job or resource doesn't show on the map
Geocoding could not turn the address into coordinates. Usually too vague, in the wrong column, or stuck on the blacklist.

First steps for any issue

If your symptom isn't listed above, run through these in order. They resolve a large share of incidents on their own.

  1. 1
    Check the transactions log
    Most integration problems show up here first. Open errors and read the latest failure message.
  2. 2
    Verify connectivity
    Confirm the back-office system is online and that firewalls allow traffic from Dime.Scheduler to it. 504 / timeout errors almost always come from here.
  3. 3
    Re-check authentication
    Credentials, secrets and API keys expire. Make sure the configured account hasn't rotated, locked, or lost the required permissions.
  4. 4
    Hard-refresh & re-login
    For UI oddities and stale data: Ctrl+F5, try an incognito window, and log out and back in to pick up role and translation changes.

Browse other areas

Administration
Diagnose and fix administrative configuration and setup problems.
User Management • Field Templates • Settings
Business Central Integration
Troubleshoot data synchronization and integration issues with Business Central.
Connection Issues • Transaction Errors • Authentication • Timeouts
NAV Integration
Resolve integration problems with Microsoft Dynamics NAV.
Web Services • Appointments • Data Sync
Exchange Integration
Fix calendar synchronization and Exchange connectivity issues.
Calendar Sync • Authentication • Mailbox Access
Zapier Connector
Resolve automation and workflow issues with the Zapier integration.
Authentication • Triggers • Actions • Data Formatting

Still stuck?

Gather the error message, a screenshot, the exact steps to reproduce, and the time it started. For urgent issues affecting production systems, contact support directly with that diagnostic information ready.

Contact support

Reference​

The sections below are the same answers, listed in full. Use them when you'd rather skim than search.

Authentication​

How can I reset my password?​

Follow the password reset guide. It applies to Forms users only. For Windows and Microsoft Entra ID accounts, contact your network administrator instead.

Map​

My job or resource doesn't show on the map​

If a record is missing from the map component, it almost always means Dime.Scheduler could not turn its address into coordinates. The map silently skips anything without a latitude and longitude.

The usual suspects, in order:

  1. The address is too vague to resolve. "Main Street" with no city, "HQ" as the entire address, or a single building name in a country that has hundreds of them gives the geocoder nothing to lock onto. Add the street number, zip code, city, and a country code.
  2. The address sits in the wrong column. The structured columns (street, street number, zip, city, country) are much easier to resolve than the free-text full-address field. If the back-office system dumps everything into one line, fix it upstream where possible.
  3. The country is in a localized name, not an ISO code. "Belgique" or "Belgien" instead of "BE" trips up the geocoder. Ask your administrator to add the missing entry in the localization view.
  4. The address is on the blacklist. Dime.Scheduler remembers addresses it has already failed to resolve and skips them on subsequent runs. If you have since corrected the data, ask your administrator to look at the geocoding documentation and, if needed, contact support to clear the stale entry.

To force a fresh attempt for a single record, an administrator can use the per-row geocode button on the jobs or resources page. After it succeeds, refresh the planning view.

Browser​

Share your location with Dime.Scheduler​

By default, Dime.Scheduler centers the map on the company's address, which you set in the application setup. When no address is available, it falls back to the current user's location. Both behaviors are configurable.

Chrome​
  • Open the browser
  • At the top right, click More and then Settings.
  • Under "Privacy and security," click Site settings.
  • Click Location.
  • Turn Ask before accessing on or off.
Edge​
  • Open the browser
  • At the top right, click More and then Settings.
  • Under "Site Permissions," click Location.
  • Turn Ask before accessing on or off.
Firefox​
  • Click the menu button Menu and select Options.
  • Use the Options search box to search for "location".
  • In the search results under Permissions, click the Settings button to the right of Location
  • The Settings - Location Permissions dialog box will open.
  • Review or change the list of sites with allowed or denied location permission.

This is a known issue in Chromium, the open-source project behind Google Chrome and others. Until it is fixed, use this workaround:

  • Close all Chrome browsers
  • Edit the following file: C:\Users\<username>\AppData\Local\Google\Chrome\User Data\Default\Preferences
  • Insert the following snippet at the bottom, just inside the last closing bracket: ,"protocol_handler":{"excluded_schemes":{"dynamicsnav":false}}

Opening file URLs in Chromium browsers​

When you open a URL like file://\server\directory\file.docx in Google Chrome, the console logs this error:

Not allowed to load local resource file://server/directory/file.docx

This is a security feature that prevents navigation across security boundaries. Chrome extensions such as Local Explorer can work around it. Download and use them at your own risk.