Skip to main content

Troubleshooting

Authentication​

How can I reset my password?​

See this guide. This tutorial only applies to Forms users. To reset your password for Windows and Microsoft Entra ID, contact your network administrator.

Browser​

Share your location with Dime.Scheduler​

If you run Dime.Scheduler, the application will show the company's address by default, which is configurable in the application setup. If no address can be found, the current user's location is used. Of course, this is configurable.

Chrome​

  • Open the browser
  • At the top right, click More and then Settings.
  • Under "Privacy and security," click Site settings.
  • Click Location.
  • Turn Ask before accessing on or off.

Edge​

  • Open the browser
  • At the top right, click More and then Settings.
  • Under "Site Permissions," click Location.
  • Turn Ask before accessing on or off.

Firefox​

  • Click the menu button Menu and select Options.
  • Use the Options search box to search for "location".
  • In the search results under Permissions, click the Settings button to the right of Location
  • The Settings - Location Permissions dialog box will open.
  • Review or change the list of sites with allowed or denied location permission.

This is a known issue at Chromium, the open-source project behind (among others) the Google Chrome browser. Until they have addressed this issue, there is a workaround:

  • Close all Chrome browsers
  • Edit the following file: C:\Users\<username>\AppData\Local\Google\Chrome\User Data\Default\Preferences
  • Insert the following snippet at the bottom, just inside the last closing bracket: ,"protocol_handler":{"excluded_schemes":{"dynamicsnav":false}}

Opening file URLs in Chromium browsers​

When opening URLs like file://\server\directory\file.docx in Google Chrome, the following error is logged in the console:

Not allowed to load local resource file://server/directory/file.docx

This is a security feature by design to prevent navigating across security boundaries. There are Chrome tools such as this one that do allow this, download and use it at your own risk.

Last updated on by Hendrik Bulens