Dime.Scheduler

Dime.Scheduler

  • Overview
  • User
  • Administration
  • Setup
  • Plugins
  • Develop
  • Guides
  • Support
  • News

›Setup troubleshooting

Get support

  • Submitting a support ticket

Application troubleshooting

  • User
  • Administration

Setup troubleshooting

  • Installation
  • Installation center
  • Planning application
  • Service bus
  • Back office
  • Azure
  • Database
  • Upgrade

Plugin troubleshooting

  • Exchange connector
  • Microsoft Dynamics 365 Business Central

Installation

Where can I find the newest installation files?

Read this article.

Installer failure

When one or more installers (databases, services, etc.) fail please check the following:

  • In case of a database installer: was the server-, instance- and database name entered correctly? Does your current user have permissions to logon to SQL server and create databases?

    • From time to time the deployment to SQL server times out. Restarting the installer will solve this problem.
  • Are there any events registered in the Windows Event Viewer?

    • When the following event occurs, there is an issue with retrieving elevated permissions during installation. Error code In this case please start the installer from a command prompt with elevated permissions.

IIS troubleshooting

This is an area that is well beyond the responsibilities of Dime Software and Dime.Scheduler, but it is worth knowing the different HTTP status codes. When Dime.Scheduler returns an error page, the HTTP status code will be displayed in the center:

404 error page

In essence, 4xx error messages are the result of an error with the client. For example, a 404 status code indicates that the requested page could not be found. A 401 code tells you there's a problem with authenticating the user. On the other hand, 5xx status codes are related to problems with the server. For example, a 503 code usually eans that the web server is running but the application pool is down.

If the server provides additional information, it will be displayed in the lower left corner. Similarly, when there's a fatal error during startup, Dime.Scheduler will show this page. This - and the logs - should provide you with sufficient information to tackle the problem.

Last updated on 1/16/2022 by Hendrik Bulens
← AdministrationInstallation center →
  • Where can I find the newest installation files?
  • Installer failure
  • IIS troubleshooting
Dime.Scheduler
Manuals
  • User Manual
  • Administration
  • Installation
  • Plugins
Essential links
  • Getting Started
  • FAQ
  • Get support
  • Privacy Statement
Useful resources
  • Dime.Scheduler
  • Company website
  • Roadmap
  • Release history
Community
  • LinkedIn
  • Youtube
  • Facebook
  • Twitter

Copyright © 2022 Dime Software