Frequently Asked Questions

Users

All common questions for the users are bundled in the user FAQ.

Administration

All common questions regarding setup and configuration are bundled in the administrator FAQ.

Installation

All common questions regarding installation are bundled in the installation FAQ.

Support

How can I request support?

See this article for all information.

Pricing and licensing

Where do I get the pricing list?

Get in touch via this form and our sales team will contact you very soon.

Technical issues

How do I get Chrome to prompt "Always open these types of links" when opening NAV/BC URIs?

This is a known issue at Chromium, the open-source project behind (among others) the Google Chrome browser. Until they have addressed this issue, there is a workaround:

• Close all Chrome browsers
• Edit the following file: C:\Users\<username>\AppData\Local\Google\Chrome\User Data\Default\Preferences
• Insert the following snippet at the bottom, just inside the last closing bracket: ,"protocol_handler":{"excluded_schemes":{"dynamicsnav":false}}