Troubleshooting
This topic will list some known possible problems together with some examples on how to troubleshoot certain issues.
Installer failure
When one or more installers (databases, services, etc.) fail please check the following:
In case of a database installer: was the server-, instance- and database name entered correctly? Does your current user have permissions to logon to SQL server and create databases?
- From time to time the deployment to SQL server times out. Restarting the installer will solve this problem.
Are there any events registered in the Windows Event Viewer?
- When the following event occurs, there is an issue with retrieving elevated permissions during installation.
In this case please start the installer from a command prompt with elevated permissions.
- When the following event occurs, there is an issue with retrieving elevated permissions during installation.
IIS troubleshooting
This is an area that is well beyond the responsibilities of Dime and Dime.Scheduler, but it is worth knowing the different HTTP status codes. When Dime.Scheduler returns an error page, the HTTP status code will be displayed in the center:
In essence, 4xx error messages are the result of an error with the client. For example, a 404 status code indicates that the requested page could not be found. A 401 code tells you there's a problem with authenticating the user. On the other hand, 5xx status codes are related to problems with the server. For example, a 503 code usually eans that the web server is running but the application pool is down.
If the server provides additional information, it will be displayed in the lower left corner. Similarly, when there's a fatal error during startup, Dime.Scheduler will show this page. This - and the logs - should provide you with sufficient information to tackle the problem.
More troubleshooting
| Area | Link | Description |
|---|---|---|
| Installer | 📖 | All questions and issues related to the installer |
| Database | 📖 | Answers questions regarding database deployment in the installer |
| Planning | 📖 | All questions and issues related to the planning web application |
| Service Bus | 📖 | All questions and issues related to the hub that connects Dime.Scheduler to the plugins |
| Back Office | 📖 | Help regarding the back office web and Windows applications. |
| Business Central | 📖 | Help with issues related to Business Central. |
| (Legacy) Exchange | 📖 | Technical support for the legacy Exchange connector installation. |
| Azure | 📖 | Answers questions regarding the deployment on Azure |